Frequently asked questions

You can always get in touch with us, but before you do, have a look and see if your question is answered here.

How The Health Lottery works

Playing The Health Lottery

Bonus Ball

Your Health Lottery online account

Playcards

Promotions

How the Health Lottery Works

Is The Health Lottery in any way related to the National Lottery?

No, the health lottery is not a national lottery. The Health Lottery is a totally independent lottery scheme. We’re in no way affiliated to The National Lottery.

How does the Health Lottery work?

Each week one or more different society lotteries take part in the lottery draws. They then donate money raised through their lottery to health related good causes within their respective communities, working with them to prioritise needs. Running things this way means every single part of Great Britain gets an appropriate share of the monies raised. No matter where you live, you will be able to see the society lotteries making a difference.

20p in every £1 goes to support local health related good causes.

How much can I win?

Our prize structure is simple. No roll-overs. No shared jackpots. You must match the numbers on the same line in order to win.

Match any 2 numbers and the Bonus Ball and win £10    

Match any 3 numbers and win £20

Match any 3 numbers and the Bonus Ball and win £50

Match any 4 numbers and win £250

Match any 4 numbers and the Bonus Ball and win £10,000

Match all 5 numbers and win up to £100,000. The top prize is less on Wednesdays.

How much is donated to good causes?

20p of every £1 played is donated to health-related good causes across Great Britain.

Where does the money go?

The aim of the Health Lottery is to raise money for health related good causes across Great Britain.

Health Lottery money is available to local initiatives that help people to lead longer, healthier lives. The Health Lottery doesn’t fund services covered by existing NHS funding, and those causes that do benefit are chosen by local people in association with our partner charity the Peoples Health Trust.

The sorts of project that receive funding include support for older people to keep fit and help avoid vascular dementia, respite programmes giving young carers a much needed break, and community healthy-living initiatives, which help people reduce the risk of coronary heart disease and cancer. [top]

Playing the Health Lottery

Where can I buy a ticket? 

You can either buy your ticket online or over the counter at a Health Lottery retailer.

To buy online you’ll first need to open a Health Lottery account.

To buy over the counter, just visit your nearest Health Lottery retailer. Use our retailer search to find out where it is.

How do I buy a ticket online?

You will need to open a Health Lottery online account. Then just choose your 5 numbers and the dates you want to play. Simple!

Can I play if I’m outside Great Britain?

To open an online account you do need to have a GB bank account and a GB address. Game rules 5.2 iii (c) clearly states that Players may not purchase a Play or set up a Direct Debit when physically located outside Great Britain.

Where can I check the draw results?

You can check them on TV, online, visit a Health Lottery retailer, and the winning numbers will be printed in the Sunday papers or The Health Lottery customer helpline on 0844 375 55 55. Calls to this number cost 5p per minute from a BT landline. Cost from other networks may vary.

The Health Lottery draw shows are broadcast every Wednesday and Saturday evening, exclusively on Channel 5.

And of course you can check the results online at www.healthlottery.co.uk, as well as on our Facebook and Twitter pages.

How will I know if I’ve won a prize?

If you have played online we’ll send you an email asking you to sign in and check your account. When you do, select the Your Account history section, where you’ll find details of any winning tickets you’ve bought online.

If you’ve purchased a ticket from a Health Lottery retailer you can check if you’ve won by checking the results online or in the Sunday papers, watching the TV draw,  or by taking  your ticket to a Health Lottery retailer and ask them to check it for you.

How can I claim my winnings?

Online Players:

If you’ve played online and matched any 2 winning numbers and the bonus ball, 3 winning numbers, 3 winning numbers and the bonus ball or 4 numbers you don’t need to do anything else. Your winnings will be paid directly into your online player account. 
If you have matched 4 winning numbers and the bonus ball or 5 winning numbers please call the Health Lottery Helpline on 0844 375 55 55, where our Winner Advisers are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.
Retail Players:

2 WINNING NUMBERS AND THE BONUS BALL:

If you've matched any 2 main winning numbers and the bonus ball grab your winning ticket (you can't collect your prize without it) and head to any Health Lottery retailer. All our retailers are authorised to pay out the £10 prizes.

3 WINNING NUMBERS:

If you've matched any 3 main winning numbers grab your winning ticket (you can't collect your prize without it) and head to any Health Lottery retailer. All our retailers are authorised to pay out our £20 prizes

3 WINNING NUMBERS AND THE BONUS BALL:

If you've matched any 3 numbers and the bonus ball grab your winning ticket (you can't collect your prize without it) and head to any Health Lottery retailer. All our retailers are authorised to pay out £50 prizes. If you’re lucky enough to have won more than £50 you need to call the Health Lottery Helpline on 0844 375 55 55.

4 WINNING NUMBERS:

To collect your £250 prize just call the Health Lottery Helpline on 0844 375 55 55**. Health Lottery retailers can't pay out £250 prizes, but they can check your ticket to see if you're a winner.

4 WINNING NUMBERS AND THE BONUS BALL:

£10,000 prize winners will need to call the Health Lottery Helpline on 0844 375 55 55** to claim their prize. Our Winner Advisers will be on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

5 WINNING NUMBERS:

£100,000 top prize winners (top prize is less on Wednesdays) should call the Health Lottery Helpline on 0844 375 55 55, where our Winner Advisers are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

Bonus Ball

How does the bonus ball work?

The introduction of a bonus ball to our game provides players with the chance to win more prizes without having to select an additional number. No catch, nothing, nada.

During the draw 5 balls from 50 are selected; prior to the introduction of a bonus ball our players had the opportunity to match 3, 4, or 5 balls from this selection.

We will then draw an additional ball from the remaining 45 balls to generate a bonus ball and this then provides players the chance to match any of the 5 numbers they have selected against the 6 numbers drawn to offer the chance of winning one of 3 fantastic new prize levels.

Match 2 numbers plus the bonus ball you win £10, a fantastic £50 for 3 plus the bonus ball and a massive £10,000 for matching four balls plus the bonus ball. These are in addition to our usual prizes for matching 3, 4 or 5 balls.

Do I need to select a 6^th number?

No, you don’t need to do anything different, simply play your 5 selected numbers or, if you prefer play using a Quick Pick which will generate a randomly generated set of 5 numbers.

 During the draw 5 main balls from 50 are selected; an additional ball is then selected from the remaining 45 balls to generate our all new Bonus Ball.

Can I use my playcard to purchase a ticket?

Yes, simply hand the playcard containing your selected number to any participating Health Lottery retailer, they will then generate your ticket and all you need to do is check if you’re a winner!

I purchased my ticket weeks ago for future draws, am I eligible to Bonus Ball prize level?

Yes, all tickets purchased prior to the 11^th May for entries into draws after this date are eligible for the new prizes 

I play by direct debit/online with a debit card, are my entries automatically eligible for the new prizes?

Yes, they are and if you are lucky enough to win a prize we will notify you by e-mail. 

What are the additional prize levels?

Player will win £10 prize for matching 2 plus bonus, a fantastic £50 for 3 plus bonus and a massive £10,000 for matching four balls plus bonus. These are in addition to our usual prizes of £50 for matching 3 balls, £250 for 4 balls and up to £100,000 for matching all 5 balls.

The price will remain at £1 per line and still no shared prizes!

How do I claim my prize?

Prizes for up to the value of £50 can be collected from any participating Health Lottery retailer.

To claim a prize over the amount simply call us on 0844 375 55 55 for further information on the prize claim process.

Where are the results published?

The draw show is broadcast on Channel 5 at 21:55 every Wednesday and Saturday and results are published on our website, www.healthlottery.co.uk, or in the Daily Star and Daily Express newspapers. Your local retailer can also print the winning numbers for you.

Your Health Lottery online account

How do I register for a Health Lottery online account?

Click the Sign up link, visible at the top of every page  www.healthlottery.co.uk, then just follow the instructions.

To open your online account you need to have a GB bank account and a GB address. Once you’ve registered you’ll be able to play online, save your numbers and set up a direct debit so you never miss a draw.

I’ve forgotten my account username and/or password. What do I do?

Your username is always the email address you used to signed up for your Health Lottery account.

If you can’t remember your password click the Forgotten your password? link at the very top of the page, enter your email address, and we’ll send you a secure link so you can set a new password.

How do I change my debit card details?

Log in to your Health Lottery account, and go the Your Account section. Click on Manage your debit card and you’ll be able to add the new details. 

You can only change these details online if your debit card has expired. If you want to change your card details for any other reason please call The Health Lottery helpline on 0844 375 55 55.

You can also sign in to your Health Lottery account and go to the games history section to see the details of all your online purchases.

How do I change my address online?

Sign in to your Health Lottery account and go to the Your Account section. Select  My Details, and update the form with your new address.

How do I transfer or remove funds?

Sign in to your Health Lottery account and go to the Your account section. Select Withdraw funds and follow the instructions. For security, you’ll need to enter your password. The withdrawal will be processed to your debit card.

How long after I withdraw from my online account does it take to transfer funds into my bank account?

It can take up to 5 working days for the money to be credited to your bank account, although we do submit the transaction straight away.

Can I view my ticket details if I play online?

Yes. After you buy your ticket online you should receive an email confirming your chosen numbers and the local society lotteries taking part in the draws you’ve entered.

Lottery entries can also be found in My Lottery History.

Can I cancel a ticket I bought online?

No. Once you buy your ticket you can’t cancel it, so it’s important to check all the details before you commit to the final click. [top]

Playcards

How do I store my numbers on my playcard?

You add your numbers when you activate your playcard. There’s a few easy ways to do this. Your retailer can do it for you. You can do it by texting the 11 digit card number to 63450. You can ring the Health Lottery helpline on 0844 375 55 55. Or you can store your numbers on your playcard online.

What happens if I Iose my playcard?

You can just pick up a new one from your local Health Lottery retailer. Playcards don’t store any personal information and have no cash value. They’re just a convenient way of saving your favourite numbers.

What information is stored on my playcard?

Don’t worry. No personal information is stored on your playcard. Only your favourite numbers making it quick and easy to play The Health Lottery in store. [top]

Direct Debit Promotion

The Health Lottery may from time to time offer a promotion for new direct debit players. Any free play offered as part of these promotions will be paid for by the Health Lottery.

What if I am already a direct debit player?

If you are already a direct debit player you’re still eligible for the promotion. By signing up to play additional line you can receive the first 2 weeks for free for those lines on us.

How will this promotion work in terms of payment?

You’ll need to set up a direct debit subscription in the usual way at www.healthlottery.co.uk. The full amount for the direct debit payment will be collected as per the regular direct debit payments. We will then credit your bank account the 2 free weeks. This may take up to 4 weeks to appear in your account. You will not be entered into the draw until the direct debit payment has been collected from your account.

Can I cancel the direct debit subscription?

The direct debit can be cancelled at anytime however once signed up to direct debit the first collection will be taken.

Is there a maximum number of lines I can play using this offer?

The maximum number of lines you can play online on The Health Lottery is 40. You can enter the promotion for up to all 40 line. [top]

Get your gold Playcards with the Winners Club

We’re rewarding Heath Lottery winners by sending them golden Playcards. If you’ve won on The Health Lottery sign up online via http://www.healthlottery.co.uk/winners-club and claim your golden Winners Club Playcard. You will need to activate your golden Playcard in the usual way, either by SMS, at www.healthlottery.co.uk or by handing it to your Health Lottery retailer.

Go on, show everyone what a winner you are today! [top]