Play responsibly

We have a responsibility to ensure The Health Lottery is always fun. And we take this responsibility seriously.

We believe in ensuring The Health Lottery is run in a socially responsible way. We work to protect those who are vulnerable, such as people on low incomes or children under 16. There are a number ways we discourage excessive or underage Lottery playing.

  • The Health Lottery ELM Ltd and each Community Interest Company  is licensed and regulated by the Gambling Commission and has a regulatory obligation to adhere to the requirements of the Gambling Act 2005, Licence and Codes of Practice.
  • Our marketing always complies with the relevant codes of practice and never targets vulnerable people  or under 16s.
  • We are firm supporters of  GambleAware and GamCare - the UK's leading providers of information and support for the prevention and treatment of problem gamblingto  help protect players, and offer practical advice to promote happy, responsible play.
  • And of course we are here to help. If you have any questions you can contact us or call The Health Lottery Helpline on 0844 375 5555*.

While we're committed to ensuring Health Lottery participants play responsibly, we also encourage you to make sure your gaming is appropriate to your circumstances.

It's important to be able to recognise if gambling is becoming a serious problem. Someone who has, or is developing a gambling problem may exhibit the following types of behaviour:

  • Playing until all of their money is gone
  • Borrowing money to keep playing.
  • Neglecting themselves or their family because of gambling.
  • Using gambling to escape from other problems.

If you think you, or someone you know has a gambling problem, there are ways that we can help.

Self-exclusion

The Health Lottery operates a self-exclusion policy. This means that you can exclude yourself from using this website to purchase tickets for future Health Lottery draws.

You can make this change yourself in the self-exclusion section of your Health Lottery account, or by calling the Health Lottery Helpline 0844 375 5555*.

If you opt for self-exclusion, we will refund all the money in your Health Lottery account at that time. Your account will be suspended for at least six months. You can choose a longer period If you want. When the exclusion period ends we won't contact you to ask if you'd like to be reinstated. It's up to you. If you decide to sign up again, there will be a weeks cooling-off period before you can play, giving you time to consider if you have made the right decision. You can choose to suspend your account at any time.

You can also visit your Health Lottery retailer and ask to be self-excluded for a minimum period of six months.  The retailer will take the appropriate action to register your self-exclusion and will notify The Health Lottery Head Office accordingly.

Other ways to find help

Gamcare is the leading national provider of information, advice and practical help for people who have problems with gambling. Contact them for advice and assistance with gambling-related problems.

Gambleaware is another excellent source of help. They aim to provide the facts about gambling in an accessible manner. They promote responsible gambling and support initiatives that help prevent gambling from becoming a problem.

Gamblers Anonymous is an organisation run by people have joined together to deal with their own gambling problems and to help other gamblers do the same.

*Calls to The Health Lottery Helpline will be charged at 5p per minute from a BT landline. Charges from other service providers will vary.