Frequently asked questions

You can always get in touch with us, but before you do, have a look and see if your question is answered here.

How the Health Lottery Works

Playing the Health Lottery

Playing the £1 game

Playing the 50p Quick Pick game

Playcards

Syndicates

Your Health Lottery online account

Instant Win Games

Direct Debit Promotion

Scratchcards

How Health Bingo Works 


HOW THE HEALTH LOTTERY WORKS

Is The Health Lottery in any way related to the National Lottery?

No, the health lottery is not a national lottery. The Health Lottery is a totally independent lottery scheme. We’re in no way affiliated to The National Lottery.

How does the Health Lottery work?

Each week one or more different society lotteries take part in the lottery draws. They then donate money raised through their lottery to health related good causes within their respective communities, working with them to prioritise needs. Running things this way means every single part of Great Britain gets an appropriate share of the monies raised. No matter where you live, you will be able to see the society lotteries making a difference.

20p in every £1 goes to support local health related good causes.

Where does the money go?

The aim of the Health Lottery is to raise money for health related good causes across Great Britain.

Health Lottery money is available to local initiatives that help people to lead longer, healthier lives. The Health Lottery doesn’t fund services covered by existing NHS funding, and those causes that do benefit are chosen by local people in association with our partner charity the Peoples Health Trust.

The sorts of project that receive funding include support for older people to keep fit and help avoid vascular dementia, respite programmes giving young carers a much needed break, and community healthy-living initiatives, which help people reduce the risk of coronary heart disease and cancer. 

20p of every £1 played is donated to health-related good causes across Great Britain. [top]

 

Playing the Health Lottery

What Games can I play?

The Health Lottery has 2 draw-based games, a £1 game and the 50p Quick Pick game. We also have Instant Win games available on our website. The links below will take you to information about these games

£1 Game
50p Quick Pick Game 
Instant Win Games

Where can I buy a ticket? 

You can either buy your ticket online or over the counter at a Health Lottery retailer.

To buy online you’ll first need to open a Health Lottery account.

To buy over the counter, just visit your nearest Health Lottery retailer. Use our retailer search to find out which of the 32,000 shops selling tickets for The Health Lottery is nearest you.

How do I buy a ticket online?

You will need to open a Health Lottery online account. Then just choose your game and your draws, it’s really easy!

Can I play if I’m outside Great Britain?

To open an online account you do need to have a GB bank account and a GB address. You also need to be physically located in Great Britain when you purchase a play or set up a Direct Debit. That’s part of the Game rules - 5.2 iii (c).

Where can I check the draw results?

You can check them on TV, online, visit a Health Lottery retailer or call The Health Lottery customer helpline on 0844 375 55 55*. The winning numbers will also be printed in The Daily Express, The Sunday Express, The Daily Star, the Daily Star Sunday as well as The Daily Mirror, The Sunday Mirror, The Sun and The Sun on Sunday. 
*Calls to this number cost 5p per minute from a BT landline. Cost from other networks may vary.

The Health Lottery draw shows are broadcast every Tuesday, Wednesday, Friday and Saturday evening, exclusively on Channel 5 during the 9.55pm advert break.

We can send the draw results directly to your email. You can sign up to receive this email here: www.healthlottery.co.uk/winning-number-email-subscription

And of course you can check the results online at www.healthlottery.co.uk, as well as on our Facebook and Twitter pages.

How will I know if I’ve won a prize?

If you have played online we’ll send you an email asking you to sign in and check your account. When you do, select the Your Account history section, where you’ll find details of any winning tickets you’ve bought online.

If you’ve purchased a ticket from a Health Lottery retailer you can check if you’ve won by checking the results online or in the newspapers, watching the TV draw,  or by taking  your ticket to a Health Lottery retailer and ask them to check it for you.

How can I claim my winnings?

Online Players:
If you’ve played online and won less than £10,000 your prize will be paid directly into your online player account. 
If you have won £10,000 or more please call the Health Lottery Helpline on 0844 375 55 55*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.
*Calls to this number cost 5p per minute from a BT landline. Cost from other networks may vary.

Direct Debit Players:
If you’ve played by Direct Debit and won less than £10,000 your prize will be paid directly into your bank account. 
If you have won £10,000 or more please call the Health Lottery Helpline on 0844 375 55 55*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.
*Calls to this number cost 5p per minute from a BT landline. Cost from other networks may vary.

Retail Players:
If you purchased your ticket in one of our 32,000 retailers you can claim prizes of up to £50 in any one of them.
If you’ve won up to £250 you can claim your prize from any participating Post Office.
If you’ve been lucky enough to win over £250 you’ll need to call the Health Lottery Helpline on 0844 375 55 55*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.
*Calls to this number cost 5p per minute from a BT landline. Cost from other networks may vary.

 

Playing the £1 game

Our £1 game has prizes from £10 up to a whopping £100,000!*
To play the game 5 numbers between 1 and 50 are selected.

There are two ways to play, either select your own numbers, or use Quick Pick to have the numbers selected for you by our Random Number Generator.

During the draw show our draw machine will select 5 numbers and a bonus ball, the more numbers you match the more you win. You can see the prizes available below.

* The top prize is 10% of total ticket sales for a draw, up to a maximum of £100,000. By law, the top prize can never exceed 10% of proceeds (total tickets sales for any given draw). Players are advised that due to lower sales levels for midweek draws the top prize on Wednesday is unlikely to reach £100,000. If ticket sales on a Saturday do not reach a total of £1 million the Saturday top prize will also be less than £100,000 for that Saturday.  Please note that the top prize on Wednesdays and Saturdays will be divided equally if there is more than one Match 5 winner.



What prizes can I win?

Our prize structure is simple. You must match the numbers on the same line in order to win.

Numbers matchedPrize
Match 5 numbers Win up to £100,000*
Match 4 numbers and the Bonus Ball Win £10,000
Match 4 numbers Win £250
Match 3 numbers and the Bonus Ball Win £50
Match 3 numbers Win £20
Match 2 numbers and the Bonus Ball Win £10

* The top prize is 10% of total ticket sales for a draw, up to a maximum of £100,000. By law, the top prize can never exceed 10% of proceeds (total tickets sales for any given draw). Players are advised that due to lower sales levels for midweek draws the top prize on Wednesday is unlikely to reach £100,000. If ticket sales on a Saturday do not reach a total of £1 million the Saturday top prize will also be less than £100,000 for that Saturday.  Please note that the top prize on Wednesdays and Saturdays will be divided equally if there is more than one Match 5 winner.


Playing the 50p Quick Pick game

Our 50p Quick Pick game is the fastest way to play and has prizes from £1 to £25,000!
To play the game 5 numbers between 1-50 are selected using our random number generator, so you don’t need to worry what numbers to pick.

During the draw show our draw machine will select 5 numbers, the more numbers you match the more you win. You can see the prizes available below.

What prizes can I win?

Our prize structure is simple. You must match the numbers on the same line in order to win.

Numbers matchedPrize
Match 5 numbers Win £25,000
Match 4 numbers Win £100
Match 3 numbers Win £10
Match 2 numbers Win £1

Playcards

What is a playcard?

You can use a playcard to play any of The Health Lottery games at participating retail locations.

There are 3 types of playcard:

Blue: This is for the £1 game, it stores your numbers so you just have to give it to the person serving you in the retailer and they can swipe it to buy your ticket really quickly.

Red: The red playcard is for the £1 game and can be used if you don’t want to pick your own numbers, the retailer can scan the barcode to produce a Quick Pick ticket for one line in the next available draw. If you want more than one line or more than one draw just tell the retailer and they’ll give you the ticket you want.

Purple: This is just for the 50p Quick Pick game. Simply give it to the retailer and they’ll scan the barcode for one line in the next available draw. If you want more than one line or more than one draw just tell the retailer and they’ll give you the ticket you want.

 

How do I store my numbers on my blue playcard?

You add your numbers when you activate your playcard. There’s a few easy ways to do this. Your retailer can do it for you. You can ring the Health Lottery helpline on 0844 375 55 55. Or you can store your numbers on your playcard online, just click the Playcard link at the bottom of this page.

What happens if I lose my blue playcard?

You can just pick up a new one from your local Health Lottery retailer. Playcards don’t store any personal information and have no cash value. They’re just a convenient way of saving your favourite numbers.

What information is stored on my blue playcard?

Don’t worry. No personal information is stored on your playcard. Only your favourite numbers making it quick and easy to play The Health Lottery in store. [top]

Syndicates

What is a Health Lottery syndicate?

A Health Lottery syndicate is when you team up with other Health Lottery players; these could be family, friends or colleagues, to increase your chances of winning.

Why set up a syndicate?

By playing The Health Lottery, you are already seven times more likely to win our top prize compared to Lotto, but you have an even better chance of winning if you buy more tickets as part of a syndicate.

How can I get started?

You can set up a syndicate in just three simple steps:

1)      Pick your team

2)      Choose your numbers and draws

3)      Sign up

For more information you can order a syndicate pack by emailing help@healthlottery.co.uk or by ringing our customer service team on 0844 375 55 55.

Alternatively you can visit the syndicate page on our website: www.healthlottery.co.uk/syndicates

 

Your Health Lottery online account

How do I register for a Health Lottery online account?

Click the Sign up link, visible at the top of every page  www.healthlottery.co.uk, then just follow the instructions.

To open your online account you need to have a GB bank account and a GB address. Once you’ve successfully registered your account you’ll be able to play online, save your numbers and set up a direct debit so you never miss a draw.

I’ve forgotten my account username and/or password. What do I do?

Your username is always the email address you used to sign up for your Health Lottery account.

If you can’t remember your password click the Forgotten your password? link at the very top of the page, enter your email address, and we’ll send you a secure link so you can set a new password.

How do I change my debit card details?

Log in to your Health Lottery account, and go the Your Account section. Click on Manage your debit card and you’ll be able to add the new details. 

You can only change these details online if your debit card has expired. If you want to change your card details for any other reason please call The Health Lottery helpline on 0844 375 55 55.

How do I change my address online?

Sign in to your Health Lottery account and go to the Your Account section. Select  My Detailsand update the form with your new address.

How do I transfer or remove funds?

Sign in to your Health Lottery account and go to the Your account section. Select Withdraw funds and follow the instructions. For security, you’ll need to enter your password. The withdrawal will be processed to your debit card.

How long after I withdraw from my online account does it take to transfer funds into my bank account?

It can take up to 5 working days for the money to be credited to your bank account, although we do submit the transaction straight away.

Can I view my ticket details if I play online?

Yes. After you buy your ticket online you should receive an email confirming your chosen numbers and the local society lotteries taking part in the draws you’ve entered.

Lottery entries can also be found in My Lottery History.

Can I cancel a ticket I bought online?

No. Once you buy your ticket you can’t cancel it, so it’s important to check all the details before you commit to the final click. [top]

 

Instant Win Games

What are Instant Win Games?

Instant Win Games are just like scratchcards, you buy a ticket and you can see whether you’re a winner straight away

How can I play the Instant Win Games?

They’re available on our website, www.healthlottery.co.uk/games/play-games

How much is it to play?

Our Instant Win Games are all priced £1.

Do I need an online account to play these games?

Yes you do, it’s very simple to sign up, in fact there’s a button at the top of this page. Just click “Sign Up”, tell us a bit about yourself, and if you want to buy games you’ll need to deposit some funds (£5 minimum).

Can I try Instant Win Games first?

Absolutely! There is a “try me” version of each game available for you to play. We need to make sure that we don’t let people under 16 play any of our games, even the “free” versions, so we’ll just need you to log in to your account before you can play them.

How do the good causes benefit from these games?

It’s just the same as with our draw game; 20p in every £1 played is donated directly to health-related good causes.

What prizes can I win?

That depends on what game you’re playing, one game may have a higher top prize than another, but the other game may have a better chance of winning the lower prizes. Around 70p in every pound played goes to prizes. You can click on a game to see the prizes available and odds for each prize.

What happens if I win a prize?

Firstly congratulations! We’re guessing that the first thing you’ll do depends on how much you’ve won, anything from a little smile to a full-on happy-dance. While you’re doing that we’ll pay your winnings straight in to your wallet.
If you win one of the £10,000 prizes (that’s a happy-dance one by the way) we’ll need to check your identity before you can withdraw the prize. It’s a compliance thing, but we’ll be in touch to talk to you about it, it’s not difficult.

Can I see a history of my plays?

Yes, when you’re logged in click on “Your Account”, and then “My Games History”. 
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Direct Debit Promotion

The Health Lottery may from time to time offer a promotion for new Direct Debit players. Any free play offered as part of these promotions will be paid for by the Health Lottery.

How will this promotion work in terms of payment?

You’ll need to set up a Direct Debit subscription in the usual way at www.healthlottery.co.uk. The full amount for the Direct Debit payment will be collected as per the regular Direct Debit payments. We will then credit your bank account the free 2 weeks of play. This may take up to 4 weeks to appear in your account. You will not be entered into the draw until the Direct Debit payment has been collected from your account.

Can I cancel the Direct Debit subscription?

The Direct Debit can be cancelled at anytime.

Is there a maximum number of lines I can play using this offer?

The maximum number of lines you can play online on The Health Lottery is 40. You can enter the promotion for up to all 40 lines.

When is this promotion taking place?

This promotion will run from 28th of February 2015 at 20:01 to 25th of April 2015 at 20.00.  The Health Lottery reserves the right to cancel or extend this promotion at any time.
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Scratchcards

Where can I buy Health Lottery Scratchcards? 
You can buy them from nearly 400 WHSmith High Street stores, just ask for your ticket at the counter where you see the display.

Where can I get my prize if I win? 
You can claim your prize from any WHSmith High Street store.  If you’re lucky enough to win more than £50 you’ll have to claim your prize from us. Give us a call on 0844 375 5555 (calls charged at 5p per minute from a BT landline). We’ll need to send you a claim form and we’ll need you to complete the details and send it back to us along with the ticket.

Can I collect my prize from another Retailer? 
For the time being WHSmith are the only retailer we are working with on scratchcards.

How long do I have to claim my prize? 
You can claim your prize up to 180 days after the game closes. There’s a date on the back of the ticket that shows the last day for ticket sales.

How does the second chance draw work? 
We wanted to try something a bit different, so when our “Blue £10,000”, “Udder Madness” and “Nifty Fifty” games close we’ll select a non-winning ticket to win either £10,000 for “Blue £10,000” and “Udder Madness”, or £5,000 for Nifty Fifty. So even if your ticket is not a winner when you scratch it, it might still win big later so please keep the card safe as this will be required to claim the second chance draw prize.

How can I find out the result of the second Chance Draw? 
We’ll put the details on the scratchcards page of the website. Or you can give us a call to check. If you prefer you can register your details along with the details of your scratchcards and we’ll contact you if you win.

How can I register my scratchcards for the second chance draw? 
You can register them by pressing the button under the picture of the scratchcard you have on the scratchcards page of our website. If you have an account log in first and we’ll add your address details for you automatically, if you don’t that’s OK you can still register your tickets. If you prefer you can call us on 0844 375 5555 (calls charged at 5p per minute from BT landline) with the details and we’ll log them for you. [top]

How Health Bingo Works 

Players aged 18 or over can visit our partner site Health Bingo to play bingo, slots and casino games.

Health Bingo is not part of the Health Lottery draw game, which is licensed in Great Britain under the society lottery model.

Health Bingo, on the other hand, is operated from Alderney, under a licence granted by the Alderney Gambling Control Commission but is also regulated and licensed by Great Britain’s Gambling Commission. Health Bingo gives 20% of its profits, not its proceeds, to health related good causes.  

Please note that by clicking on the links to Health Bingo on our website you are leaving the Health Lottery draw game to play Health Bingo, regulated by the Alderney Gambling Control Commission, and Great Britain’s Gambling Commission. Health Bingo is operated by Intellectual Property and Software Ltd, operating from Inchalla, Le Val, Alderney, GY9 3UL.  

The Terms and Conditions, FAQs, Help & Info, Players Guide and customer service information on this page relate to The Health Lottery games only. For further information and the terms and conditions specific to Health Bingo, please see  www.healthbingo.co.uk/termsandconditions 

If you have any questions specific to Health Bingo and its suite of games you can contact their customer support team at any time.  You can contact the Health Bingo support team via email at support@healthbingo.co.uk. All email enquiries will be answered within 24 hours. If you want to chat to a member of the Health Bingo support team on the phone, call 0845 056 3509. They are open from 8am to 2am every day to take your calls.
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