How retail promotions work

Q: I purchased a £10 ticket for draws between 1st-31st January, how do I activate the code to receive the £5 bonus?

A: Simply visit www.healthlottery.co.uk, click on the banner message shown on the homepage, and enter the 15 digit code shown under the barcode on your ticket to confirm the ticket is valid for the promotion. To activate the bonus complete our simple registration process and the credit will be added to your bonus wallet. If you already have an online account simply login to your account and enter the code to activate your bonus

Q: I have a ticket containing 10 lines but this is not recognised as eligible for the promotion?

A: To qualify the ticket must contain entries into the draws to take place between 1st -31st January 2016. If the total of £10 consists of entries prior to, or after the start and end date the ticket is not valid. Please contact our customer service team at help@healthlottery.co.uk or by  telephone on 0844-375 55 55** for further information.

**Calls to The Health Lottery Helpline will be charged at 7p per minute plus your telephone provider’s access charge.  

Q: I haven’t received the link to activate my account?

A: We are sorry to hear that; please check your spam and junk folders in the first instance, if the mail has not arrived please contact us at help@healthlottery.co.uk and we will resend this

Q: I would like to take advantage of the £5 bonus offer but do not want to hear about future offers or receive e-mails from you

A: This is not a problem; simply select the N option to receiving marketing when you create the account

Q: Am I required to enter my debit card or bank details to get the bonus?

A: No,not at all, simply register, activate your account and the bonus will be available for use. The bonus must be used within 14 days

Q: How will I know when the 14 day bonus expiry date is?

A: It’s 14 days from the moment you entered the code. The expiry date is also shown next to the bonus in the “My bonuses” section in your account

Q: Does 20p of every bonus £1 spent go to the good causes as it would with a cash entry?

A: Yes, funds are allocated to good causes in exactly the same way as they would be with a cash entry, so the great thing here is that you benefit from the free play bonus and so do the good causes!

Q: I am an existing direct debit player; if I purchase a £10 ticket in store do I qualify for the offer?

A: Yes, of course. Simply sign into your online account and enter the 15 digit code to validate and activate your bonus

If your question wasn’t answered here it may have been covered in our ‘Frequently asked Questions page’. 

Should you require any further information or assistance please contact our Customer Services team on 0844 375 55 55** or alternatively by e-mail at help@healthlottery.co.uk.

**Calls to The Health Lottery Helpline will be charged at 7p per minute plus your telephone provider’s access charge.